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お問い合わせ 0120-339-354(10~17時/土・日・祝日除く)
株式会社イーストウエスト Tel. 03-3222-5961


East-West Corporation’s Official Website Terms and Conditions

East-West Corporation will provide the following services (referred to as “this service” from henceforth) based on the following terms and conditions (referred to as “these terms” from henceforth). By using this website, customers agree to the terms and conditions stated herein. Please read carefully the following terms and conditions.

Article 1    Site Definition

“This site” means “Epionce Japan official on-line shopping site”.

Article 2    Completing a Purchase

  • Customers are to follow the procedures set out below for buying products on this site.
  • By selecting the purchase button, the customer agrees to the purchase of the product exclusive of delivery and payment method.

Article 3    Delivery and Payment Method

  • Payment method can be by credit card, online, or by cash-on-delivery (COD). Customers are responsible for delivery fees. Cash on delivery can only be made when products are delivered directly to the purchaser.
  • Once the payment method has been selected and the purchase completed, the payment method cannot be changed.
  • The following applies when paying using a credit card:
    • Payment can be made on approved credit cards subject to the terms and conditions of the issuing credit card company.
    • The purchaser’s name must be the same name as printed on the credit card.

Article 4    Pricing

  • The price of each product sold on this website is determined when the product is first posted, and is subject to change. The new price will be in effect after the price has been changed. Please note that East-West Corporation will not cover any potential loss or discount purchases previously made before the price change.
  • We make every effort to post the correct price of all our products on our website. However, a mistake could be made on the posted price of a product. When the actual price of a product is different from what is shown on the website, each customer having purchased a product at the incorrect price, will be contacted and notified of the corrected price. We will then confirm whether the customer is still interested in purchasing the product or wishes to cancel the order and make a new purchase.

Article 5    Purchase Limit in Price or Amount

Each purchase is limited up to 100,000 yen or four of the same item per one order.

Article 6    Refund and Exchange

  • In general, there will be no refunds. However, refunds are approved in some cases such as the following: the product purchased on our website is damaged or defaced; the shipped product is different from the actual order as in item or the amount; the product is unopened. The product is considered to be opened when the outer package is open, even though the product itself has never been used.
  • In order to qualify for a refund or an exchange, the purchased product must be returned as shipped to the customer. In the case of set items, the set item must be returned as in article 6.1, and in the same set composition as originally shipped to the costumer.
  • Limited purchase items cannot be exchanged even when the conditions of exchange stipulated above for regular items are satisfied.
  • Refunds and/or exchanges are available within 8 days after the costumer receives the product order (hereinafter referred to as the “refundable period”). Customers are advised to confirm their order for accuracy and condition upon arrival. However, please note that opened, used or damaged/defaced products, caused by the customer, are not refundable, even within the refundable period.
  • East-West Corporation will refund the price of a product and the shipping fee only when the product is unopened and unused.
  • To receive a refund or to exchange a product, contact our “Contact Desk” and return the product collect to the address specified below (where East-West Corporation agrees to assume responsibility for the shipping fee).

    Epionce Official Site Contact Desk:
    TEL: 0120-339-354
    (Available Monday to Friday, 10:00 to 17:00)

    To Return Products, send to:
    Postal code 849-5131
    Hamazaki 1901-457,
    Hamatama-cho, Karatsu-shi,
    Saga-ken
    Epionce Return Product Desk

Article 7    Ownership Transfer and Responsibilities of Risks

Upon delivery, the customer takes ownership of the product. Regardless of the payment method or shipment method, the costumer is then responsible for misplaced items.

Article 8    Annulment of Contract

East-West Corporation shall terminate the sales contract or take any necessary measures to annul the sales contract without any notification in the following:

  • The purchased product cannot be delivered because the customer provided an unknown address or the customer is absent from the specified address for a long period of time (i.e., the customer has not been available to receive the delivered product for three weeks) even though the product is shipped to the unknown address specified by the customer. In such cases, East-West Corporation is discharged of any responsibility to issue a refund of the product price after eliminating shipping fees.
  • The customer’s credit card is in default and the credit card purchase is not accepted by his or her credit card company.
  • East-West Corporation determines that the customer is unable to make payment of the order.
  • The purchased product is out of stock and/or the location is too difficult for shipping.
  • The customer violates policies stipulated herein by East-West Corporation.

In such cases, East-West Corporation will not cover any potential damage which is caused by these actions.

Article 9    Disclaimer

  • East-West Corporation does not guarantee the accuracy or claims of any information provided on its website such as price, product descriptions or statements regarding services provided.
  • Products purchased by customers on our website are covered by a warranty as stated in the warranty policy attached to the product, or otherwise specified.
  • Credit card purchases shall be terminated or cancelled in cases where the credit card company invalidates the customer’s credit card, where the person purchasing the product is accused of impersonation, or the usage of the owner’s credit card is clearly dubious. East-West Corporation is not responsible for any potential damages arising from these actions.
  • In case of delay, change or temporary/continuous interruption of our services, East-West Corporation is not responsible for any potential damage to customers or third parties caused by unknown events, such as computer system routine or emergency maintenance; system failure due to unpredictable acts such as fire or electric outage; sabotage by third parties, or when East-West Corporation considers an interruption in service as necessary.
  • Cryptographic technology, Secure Socket Layer (SSL), is applied to the web page where customer’s personal information is entered. Credit card companies advise the use of SSL for the secure electronic transmission of personal information. East-West Corporation does not guarantee the safety of this technology, and is not responsible for any potential damage to the customer in the event of unauthorized access to system data or to the transmitted data.
  • East-West Corporation does not bear any responsibility for damages to customers caused by other customers or third parties. In such cases, it is the responsibility of the customer to settle for damages and in doing so, must not diminish East-West Corporation’s reputation.

Article 10    Intellectual Property

  • The intellectual property (IP) of any text or graphical contents of our website belongs to East- West Corporation or the provider of these contents. East-West Corporation’s IP is protected under the relevant laws of Japan and those of other countries. Intellectual property may include, but is not limited to the following: copy right, trademark rights, design rights and skills. The text of graphical contents may include, but is not limited to, edited text, graphics, logos, icons, pictures or data and applications.
  • Information and/or graphical contents provided by East-West Corporation are forbidden to be used without East-West Corporation’s prior consent beyond personal use such as copy, publication, assignation or transfer. Use of information or graphical contents beyond personal use as described above, without East-West Corporation’s consent, encroaches on its IP and therefore risks litigation.

Article 11    Compliance

When using East-West Corporation’s website, customers are required to comply with the rules set out herein. A violation of any of these rules will result in a refusal of access to its website. The use of East-West Corporation’s website and any of its programs is subject to strict compliance with the following rules:

  • Use the site and its programs according to the procedures designated by East-West Corporation in these terms.
  • Do not commit claims or cause damage to East-West Corporation or others.
  • In dealing with East-West Corporation, customers must not benefit from or have relationships or agreements with criminal elements.

Article 12    Personal Information

Customers’ personal information is strictly and safely managed according to our “Privacy Policy”. Please refer to the “Privacy Policy” for more details.

Article 13    Change of Policy

The articles in this section, ‘Terms and Conditions’, shall be changed subject to East-West Corporation’s needs without notification. Any purchase made by customers prior to the changes in this section, will be subject to the provisions stipulated in the ‘Terms and Conditions’ at the time of purchasing the product.

Article 14    Governing Law and Court of Jurisdiction

This policy complies with the Japanese laws and regulations governing internet commerce.

  • In the event of a conflict between a customer and East-West Corporation regarding our website or this policy, legal jurisdiction will be the Tokyo District Court.
  • These terms are in effective as of May 1st, 2012.

Should you have any questions or concerns, please contact the following:

Epionce Official Site Contact Desk
Telephone: 0120-339-354 (Weekdays 10:00 am to 5:00 pm)

A Contact Form is also available for contacts through this web site.

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